{"id":4891,"date":"2018-06-01T09:46:23","date_gmt":"2018-06-01T08:46:23","guid":{"rendered":"http:\/\/www.library.sath.nhs.uk\/research\/?p=4891"},"modified":"2021-04-16T12:57:39","modified_gmt":"2021-04-16T11:57:39","slug":"optimising-patient-experience-within-the-achd-outreach-network-a-questionnaire-based-study-2018","status":"publish","type":"post","link":"https:\/\/www.library.sath.nhs.uk\/research\/2018\/06\/01\/optimising-patient-experience-within-the-achd-outreach-network-a-questionnaire-based-study-2018\/","title":{"rendered":"Optimising patient experience within the ACHD outreach network: A questionnaire based study (2018)"},"content":{"rendered":"<p><strong>Type of publication:<\/strong><br \/>\nConference abstract<\/p>\n<p><strong>Author(s):<\/strong><br \/>\nOoues G.; Clift P.; Bowater S.; Arif S.; Hawkesford S.; Pope N.; Anthony J.; Gaffey T.; Thorne S.; Hudsmith L.; Epstein A.; Prasad N.; Adamson D.; Cummings M.; Spencer C.; Woodmansey P.; *Ingram T.; Morley-Davies A.; Roberts W.; Qureshi N.<\/p>\n<p><strong>Citation:<\/strong><br \/>\nHeart; Feb 2018; vol. 104, Suppl 2, A12<\/p>\n<p><strong>Abstract:<\/strong><br \/>\nPurpose The NHS England Congenital Heart Disease standards review is based on a network model to deliver\u00a0high quality, safe and effective services as locally as possible. We developed a Patient Questionnaire across our\u00a0Adult Congenital Heart Disease (ACHD) West Midlands network to measure patient experience, satisfaction\u00a0and to improve services across the network. Methods Patient questionnaires were distributed to patients in all\u00a08 Outreach and the Level 1 ACHD Centre (University Hospital Birmingham). Data was analysed including\u00a0patients' replies on travel to outpatient clinic, satisfaction on location and timing of their appointment, review\u00a0by ACHD Specialist Nurse and tests performed, information on their condition and leaflets provided and\u00a0patients' demographics. Results 130 questionnaires were returned. The majority of patients (67%, n=87)\u00a0travelled to their appointment with their own car, either alone (36%, n=46) or with a member of their family\u00a0(44%, n=56). Most patients (93%, n=120) travelled less than one hour to hospital and less than 20 miles (86%,\u00a0n=99). Patients attending Level 1 Centre appointments travelled a longer distance (mean 29.6+\/-44 miles) compared to the Outreach Centres (mean 9.9+\/-2.8 miles). Almost all patients found the appointment time and\u00a0location convenient for them (91%, n=117% and 95%, n=121), and were given enough information regarding\u00a0their condition (85%, n=98). Conclusion With the development of ACHD Network Outreach clinics to facilitate\u00a0services and appointments closer to patients' homes, travel times are reduced and high patient satisfaction is\u00a0maintained.<\/p>\n<p><a href=\"https:\/\/heart.bmj.com\/content\/heartjnl\/104\/Suppl_2\/A12.1.full.pdf\">Link to full-text<\/a> [NHS OpenAthens account required]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Type of publication: Conference abstract Author(s): Ooues G.; Clift P.; Bowater S.; Arif S.; Hawkesford S.; Pope N.; Anthony J.; Gaffey T.; Thorne S.; Hudsmith L.; Epstein A.; Prasad N.; Adamson D.; Cummings M.; Spencer C.; Woodmansey P.; *Ingram T.;<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/www.library.sath.nhs.uk\/research\/2018\/06\/01\/optimising-patient-experience-within-the-achd-outreach-network-a-questionnaire-based-study-2018\/\">Read more <span class=\"screen-reader-text\">Optimising patient experience within the ACHD outreach network: A questionnaire based study (2018)<\/span><span class=\"meta-nav\"> &#8250;<\/span><\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[200],"tags":[768,336,997,771,781],"class_list":["post-4891","post","type-post","status-publish","format-standard","hentry","category-staff-publication","tag-768","tag-cardiology","tag-cardiovascular-care","tag-heart-disease","tag-patient-experience"],"_links":{"self":[{"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/posts\/4891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/comments?post=4891"}],"version-history":[{"count":3,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/posts\/4891\/revisions"}],"predecessor-version":[{"id":5326,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/posts\/4891\/revisions\/5326"}],"wp:attachment":[{"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/media?parent=4891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/categories?post=4891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/tags?post=4891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}