{"id":7081,"date":"2022-09-01T12:52:23","date_gmt":"2022-09-01T11:52:23","guid":{"rendered":"https:\/\/www.library.sath.nhs.uk\/research\/?p=7081"},"modified":"2025-11-06T15:45:52","modified_gmt":"2025-11-06T15:45:52","slug":"switchboard-care-co-ordination-2022","status":"publish","type":"post","link":"https:\/\/www.library.sath.nhs.uk\/research\/2022\/09\/01\/switchboard-care-co-ordination-2022\/","title":{"rendered":"Switchboard Care Co-Ordination (2022)"},"content":{"rendered":"<p><strong>Type of publication:<\/strong><br \/>\nService improvement case study<\/p>\n<p><strong>Author(s):<\/strong><br \/>\n*Paul Corbett, Care Co-ordination Team (Shropdoc), Sharon Clennell, *Switchboard<\/p>\n<p><strong>Citation:<\/strong><br \/>\nSaTH Improvement Hub, March 2022<\/p>\n<p><strong>SMART Aim:<\/strong><br \/>\nIn order to improve the time taken to connect clinical teams from SaTH and the Care Co-ordination teams, a new system called netcall was trialled. This reduced the burden on the SaTH switchboard and released time for directing other calls.<\/p>\n<p><a href=\"https:\/\/www.library.sath.nhs.uk\/wp-content\/uploads\/2022\/09\/improvement-to-CCC-cordination.pdf\">Link to PDF poster<\/a> [no password required]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Type of publication: Service improvement case study Author(s): *Paul Corbett, Care Co-ordination Team (Shropdoc), Sharon Clennell, *Switchboard Citation: SaTH Improvement Hub, March 2022 SMART Aim: In order to improve the time taken to connect clinical teams from SaTH and the<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/www.library.sath.nhs.uk\/research\/2022\/09\/01\/switchboard-care-co-ordination-2022\/\">Read more <span class=\"screen-reader-text\">Switchboard Care Co-Ordination (2022)<\/span><span class=\"meta-nav\"> &#8250;<\/span><\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[200],"tags":[1017,1025],"class_list":["post-7081","post","type-post","status-publish","format-standard","hentry","category-staff-publication","tag-1017","tag-service-improvement-case-study"],"_links":{"self":[{"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/posts\/7081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/comments?post=7081"}],"version-history":[{"count":3,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/posts\/7081\/revisions"}],"predecessor-version":[{"id":9097,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/posts\/7081\/revisions\/9097"}],"wp:attachment":[{"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/media?parent=7081"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/categories?post=7081"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.library.sath.nhs.uk\/research\/wp-json\/wp\/v2\/tags?post=7081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}