Type of publication:
Service improvement case study
Author(s):
*Jayne Taylor
Citation:
SaTH Improvement Hub, May 2026
SMART Aim:
I reduce the amount of time taken to answer noncomplex complaints from 45 days to 15 days by February 2026.
Shrewsbury and Telford Hospital NHS Trust has an active Research and Innovation Department.
Find out more by visiting either the R&I Intranet pages (only available on a Trust PC) or the R&I pages on the SaTH website.
Shrewsbury and Telford Hospital NHS Trust has an active Improvement Hub.
Find out more by visiting either the Improvement Hub Intranet pages (only available on a Trust PC) or the Improvement Hub page on the SaTH website.