Reducing DNAs to Outpatient Therapy clinics (2026)

Type of publication:

Service improvement case study

Author(s):

*Penny Burton

Citation:

SaTH Improvement Hub, September 2026

SMART Aim:

To reduce the number of patients who Do Not Attend outpatient therapy clinics at SaTH from 12% to less than 10% (the trust recommended threshold) by 30th September 2026.

Link to PDF poster