Type of publication:
Service improvement case study
Author(s):
*Paul Corbett, Care Co-ordination Team (Shropdoc), Sharon Clennell, *Switchboard
Citation:
SaTH Improvement Hub, March 2022
Abstract:
In order to improve the time taken to connect clinical teams from SaTH and the Care Co-ordination teams, a new system called netcall was trialled. This reduced the burden on the SaTH switchboard and released time for directing other calls.
Link to PDF poster [no password required]